Your 100% satisfaction is important for us. We offer a 7-days Exchange Policy:
- If a product is damaged or was faulty upon delivery - we offer an exchange.
- Timing: we have a 7-day Exchange Policy that begins on the day the item was received.
- To be eligible for a return, goods must be unopened, unused, undamaged, and accompanied by proof of purchase.
- For returns, please email email@example.com with the subject 'Returns' and include your order number, name, and the reason for the return.
- We will provide you with instructions on where to send returned goods. We strongly encourage you to get proof of postage when returning goods to avoid "lost package" situations.
- When the returned item is received and inspected, you will receive a confirmation email, notifying you about the status of the exchange.
- If the exchange is approved, then it will be processed and shipped out the next business day.
THERE ARE NO REFUNDS!
Need a different size:
- We recommend before placing your order, that you thoroughly check that each item in the cart has the correct size selected before completing the purchase.
- For any reason an item needs to be exchanged for another size, we ask for an order number, a picture of the delivered item, and the size that you need. Please note that customers are responsible for all shipping costs of returned items & replacements.
- Starting from the day the item was delivered, we allow up to 7 days to exchange items for the correct size. Any request that extends the 5-Day period, we will be unable to fulfill.
Normal processing/shipping time is 5-7 business days.
What’s Your Statement, LLC. is not responsible for orders lost, mishandled, or misplaced by USPS. Please contact them with your shipping information for more information on locating your package.