FAQS
GENERAL
Where are you based?
We are based in Douglasville, GA.
Are you blacked owned?
We are blacked owned and women-led.
SIZING
How is sizing?
Our tees, hoodies and sweatshirts are unisex.
ORDERING
What forms of payment do you accept?
We accept all major credit cards American Express, Visa, Master Card, and Discover Card. We also accept Afterpay, Sezzle and PayPal.
Can I make any changes to my order?
We will do our best to make an edit to your order, please contact us asap of order placement at csr@whatsyourstatement.com Because our shipping is super fast as soon as you notice an error the better. Be advised we cannot change the shipping address.
I RECEIVED A DEFECTIVE / WRONG PRODUCT
We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at csr@whatsyourstatement.com to notify us of the mix up. Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.
All wrong orders we send out will be corrected asap.
I FORGOT TO USE MY DISCOUNT CODE/ MY CODE DID NOT WORK
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code.
Only ONE discount code may be applied per order.
DOMESTIC SHIPPING
What shipping method do you use?
Our domestic orders are shipped via USPS First Class or Priority Mail.
How long will it take to receive my order?
Domestic orders are processed and shipped within 3 to 5 business days. Please note, there is no shipping on all weekends or U.S major holidays.
How can I track my order?
Once an order is shipped an emailed notification will be sent, domestic orders can be tracked until delivered.
My order says delivered but I have not received it, what should I do?
USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.
Shipping Address Issues
What's Your Statement LLC WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.
It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.
If your package is lost in the mail you must file a claim with USPS by using the link below: https://www.usps.com/help/claims.htm
PRODUCT CARE
What is the best way to maintain my t-shirt?
Washing: Wash inside out with cold water with similar colors using a gentle cycle
Ironing: If ironing is necessary, iron inside-out on the lowest setting
Drying: Tumble dry low or hang-dry
No No's: Avoid using bleach and do not dry clean.
CAN WE HELP YOU WITH ANYTHING ELSE?
We are available at csr@whatsyourstatement.com